Privacy Policy — How acc67 Protects Your Personal Data
Your privacy matters to us. This Privacy Policy explains exactly what personal information acc 67 collects, why we collect it, how we use it, and the rights you hold over your data as a player on Bangladesh's premier online casino platform.
01 Data We Collect
acc67 collects personal data from you in the course of providing its online casino and sports betting services. The categories of personal data we collect, and the circumstances in which each category is collected, are set out below. We collect only the data that is genuinely necessary for the purposes described in this Privacy Policy and do not collect data speculatively or for undefined future use.
| Category | Examples | Collected When |
|---|---|---|
| Identity Data | Full name, date of birth, gender, nationality, photo ID document | Account registration; KYC verification |
| Contact Data | Email address, mobile number, district / city (e.g. Dhaka, Chittagong, Sylhet) | Account registration; support interactions |
| Financial Data | bKash number, Nagad number, Rocket number, Upay number, bank account reference, transaction IDs | Deposit / withdrawal requests; KYC checks |
| Account Data | Username, hashed password, account balance, betting history, session logs, bonus activity | Throughout platform usage |
| Technical Data | IP address, device type, browser, operating system, screen resolution, time zone | Automatically on site visit or app launch |
| Usage Data | Pages visited, games played, bet amounts, session duration, click patterns | Automatically during platform usage |
| Communications Data | Live chat transcripts, support emails, complaint records | When you contact acc67 support |
| Verification Documents | National ID (NID), passport scan, utility bill, bank statement | KYC / source-of-funds verification |
acc67 does not collect special categories of sensitive personal data (such as health data, biometric data, or religious beliefs) unless you voluntarily disclose such information in the context of a responsible gaming self-assessment or support interaction — in which case it is treated with the highest level of confidentiality and used solely to deliver appropriate player support.
Where acc67 is required to verify your identity under its Know Your Customer (KYC) obligations, you will be asked to submit official Bangladeshi identity documents including your National Identity Card (NID), passport, or driving licence. These documents are processed securely and retained only for the period required by applicable policy.
02 How We Use Your Data
acc67 uses your personal data for clearly defined purposes. We do not sell your personal data to third parties for their own marketing use. The primary purposes for which acc67 processes your data are as follows:
- Account Management: To create, maintain, and operate your acc67 player account, including verifying your identity, processing your login, and managing your account balance and transaction history.
- Service Delivery: To provide access to acc67's casino games, live dealer tables, slot machines, sports betting markets (including cricket BPL, IPL, T20 World Cup, and Bangladesh Tigers fixtures), and instant games.
- Payment Processing: To process your deposits and withdrawals in Bangladeshi Taka (BDT) via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment channels.
- Identity Verification (KYC): To comply with our Know Your Customer obligations and verify that you meet the minimum age requirement of 18 years before allowing access to real-money gaming activity.
- Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, money laundering, account takeover attempts, and other illegal or prohibited activities on the acc67 platform.
- Responsible Gaming: To monitor your gaming behaviour, identify potential signs of problem gambling, deliver responsible gaming alerts and tools (deposit limits, loss limits, time-outs, self-exclusion), and fulfil our duty of care as a platform operator.
- Customer Support: To respond to your support enquiries, complaints, and disputes submitted via live chat, email ([email protected]), or WhatsApp, and to maintain records of those interactions for quality and compliance purposes.
- Bonus & Promotion Administration: To verify your eligibility for bonuses and promotions, credit qualifying bonus funds to your account, and enforce bonus terms to protect the integrity of our promotional programmes.
- Platform Improvement: To analyse usage patterns and technical performance data in order to improve the acc67 platform's functionality, game selection, mobile experience, and payment processing speed.
- Legal Compliance: To meet our obligations under applicable laws and regulations, respond to lawful requests from authorities, and defend acc67's legal position in the event of a dispute.
- Marketing Communications: Where you have opted in to receive promotional communications, to send you relevant offers, bonus notifications, and platform updates by email or SMS. You may withdraw marketing consent at any time via your account notification settings or by contacting support.
03 Data Sharing
acc67 does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your data with carefully selected third parties only where it is strictly necessary for the delivery of our services or required by law. The categories of recipients who may receive your personal data are described below:
- Payment Service Providers: Your financial data (payment reference, transaction amounts, account identifiers) is shared with the payment processors you use — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard — solely to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by applicable financial data protection standards.
- Identity Verification Partners: To fulfil our KYC obligations, acc67 may share identity document data and personal information with trusted identity verification service providers. These providers process data only on acc67's instructions and are contractually prohibited from using your data for any other purpose.
- Game Technology Providers: Technical session data and bet records may be processed by our game technology partners — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to the extent necessary to deliver, log, and settle game outcomes. These studios are industry-standard providers operating under certified RNG and data security frameworks.
- Fraud Prevention & Security Services: acc67 may share technical and behavioural data with third-party fraud detection and cybersecurity providers to identify suspicious activity and protect the platform from abuse.
- Professional Advisors: In the course of legal, compliance, or financial advisory engagements, acc67 may share relevant personal data with law firms, auditors, or compliance consultants, subject to confidentiality obligations.
- Law Enforcement & Regulatory Authorities: acc67 will disclose personal data to law enforcement agencies, financial intelligence units, or regulatory bodies where required to do so by a lawful order, court direction, or applicable regulation. We will notify you of such disclosure where we are legally permitted to do so.
All third parties with whom acc67 shares personal data are required to process that data securely, use it only for the agreed purpose, and not retain it beyond the period necessary for that purpose. acc67 does not authorise any third party to use your personal data for their own direct marketing purposes.
04 Cookies & Tracking Technologies
acc67 uses cookies and similar tracking technologies on its website and platform. A cookie is a small text file placed on your device when you visit a website. Cookies allow acc67 to recognise your browser, remember your session state, and improve your experience across visits. The following categories of cookies are used by acc67:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session management, authentication, security tokens, CSRF protection. Required for the platform to function. Cannot be disabled. | Session / up to 24 hours |
| Functional | Remembers your language preference, display settings, last-visited game category, and notification preferences. | Up to 90 days |
| Analytics | Tracks aggregate usage metrics — pages visited, session length, device type — to help acc67 improve platform performance and navigation. Data is anonymised. | Up to 12 months |
| Responsible Gaming | Stores session start time and duration counters to trigger in-session responsible gaming reminders when time-alert thresholds are reached. | Session |
acc67 does not use third-party advertising or retargeting cookies. No tracking data from acc67 is shared with advertising networks for the purpose of displaying targeted advertisements to you on other websites.
You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to log in and use the platform. Disabling functional or analytics cookies may reduce the personalisation of your experience but will not prevent you from accessing acc67's core services.
05 Data Retention
acc67 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, compliance, accounting, or reporting requirements. The following retention periods apply to the main categories of personal data held by acc67:
- Account & Identity Data: Retained for the duration of your active account relationship with acc67, and for a minimum of 5 years following the closure or permanent suspension of your account, to support anti-money laundering compliance, audit requirements, and dispute resolution.
- Transaction & Financial Data: Retained for a minimum of 5 years from the date of each transaction, in accordance with financial record-keeping standards applicable to online payment processing in Bangladesh.
- KYC Documents: Identity verification documents (NID copies, passport scans, utility bills, bank statements) are retained for the duration of your account relationship and for 5 years following account closure. Documents are stored in encrypted form and access is restricted to authorised compliance personnel.
- Betting & Game History: Retained for 5 years from the date of each bet or game session, to support dispute resolution and regulatory compliance.
- Support & Communications Data: Live chat transcripts, email correspondence, and complaint records are retained for 3 years from the date of the last interaction, to support quality assurance and dispute resolution processes.
- Technical & Usage Data: Server logs and anonymised analytics data are retained for up to 12 months, after which they are either deleted or permanently anonymised.
- Marketing Consent Records: Records of marketing opt-in consent are retained for the duration of your consent, plus 3 years following withdrawal, to demonstrate compliance with consent obligations.
Where personal data is no longer required for the purpose for which it was collected and no legal retention obligation applies, acc67 will securely delete or permanently anonymise that data. Anonymised data — from which no individual can be identified — may be retained indefinitely for aggregated platform analytics and reporting.
06 Your Rights
As a data subject whose personal information is processed by acc67, you hold a number of rights in relation to that data. These rights are described below. To exercise any of these rights, please contact acc67's support team at [email protected] with the subject line "Data Rights Request". acc67 will acknowledge your request within 5 business days and endeavour to fulfil it within 30 calendar days.
Right of Access
Request a copy of the personal data acc67 holds about you, including the categories of data, the purposes of processing, and the recipients with whom your data has been shared.
Right to Rectification
Request correction of any inaccurate or incomplete personal data held by acc67. You may also update many account details directly via your account settings.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purpose collected, or where you withdraw consent and no other legal basis for processing applies. Note: mandatory retention obligations may limit this right.
Right to Restrict Processing
Request that acc67 suspends active processing of your data — for example, while a rectification request is being resolved or while you contest the legal basis for processing.
Right to Data Portability
Request a structured, machine-readable copy of the personal data you provided to acc67 for transfer to another service provider, where technically feasible.
Right to Object
Object to processing of your personal data where acc67 relies on legitimate interests as its legal basis, including profiling for fraud detection or responsible gaming monitoring.
07 Data Security
acc67 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes the following measures:
- 256-bit SSL/TLS Encryption: All data transmitted between your device and the acc67 platform is encrypted using industry-standard 256-bit SSL/TLS protocols. This applies to all account login sessions, payment transactions, and personal data submissions.
- Password Hashing: Account passwords are never stored in plain text. acc67 uses one-way cryptographic hashing algorithms to store password credentials. Even acc67's own technical staff cannot retrieve your plain-text password.
- Two-Factor Authentication (2FA): acc67 strongly encourages all registered players to enable 2FA on their accounts. Two-factor authentication requires a secondary verification step at login — significantly reducing the risk of unauthorised access even if your password is compromised.
- Access Controls: Access to personal data held by acc67 is restricted on a need-to-know basis. Only authorised personnel with a legitimate operational or compliance need can access player personal data. Access rights are reviewed and updated regularly.
- Encrypted Document Storage: KYC documents including NID copies and financial verification documents are stored in encrypted repositories. Access is logged and auditable.
- Intrusion Detection & Monitoring: acc67's technical infrastructure is monitored 24/7 for anomalous activity. Automated alerts are triggered by suspicious login attempts, unusual transaction patterns, and potential security incidents.
- Penetration Testing: acc67 conducts periodic third-party security assessments, including penetration testing of the platform's authentication systems, payment flows, and data storage infrastructure.
Despite these measures, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that poses a risk to your rights and freedoms, acc67 will notify affected players within a reasonable timeframe and take immediate steps to contain the breach and mitigate harm.
You also play an important role in keeping your acc67 account secure. Never share your password or 2FA codes with anyone — including anyone claiming to be an acc67 support agent. acc67 support staff will never ask for your password. Report any suspected unauthorised access to your account immediately at [email protected].
08 Contact & Data Protection Enquiries
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how acc67 is handling your personal data, please contact acc67's support team using the details below. All data-related enquiries are handled in English on Bangladesh Standard Time (BST, UTC+6).
- Email: [email protected] (subject line: "Privacy Enquiry" or "Data Rights Request")
- Live Chat: Available 24/7 via the acc67 platform
- WhatsApp: +880 1700-000000
- Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
acc67 aims to acknowledge all privacy-related correspondence within 5 business days and to provide a substantive response within 30 calendar days. For complex data subject access requests, we may extend the response period by a further 30 days where necessary, in which case we will notify you of the extension and the reason for it.
If you are not satisfied with acc67's handling of your privacy concern or data rights request after raising it directly with our team, you may escalate the matter in writing to [email protected] with the subject line "Formal Privacy Complaint". acc67's senior management team will review formally escalated privacy complaints and provide a written decision within 15 business days.
How acc67 Safeguards Your Privacy
From the moment you register to every transaction and game session, acc67 applies multi-layered privacy and security practices to keep your data safe.
End-to-End Encryption
All data exchanged between your device and acc67's servers is protected by 256-bit SSL/TLS encryption — the same standard used by major banks and financial institutions.
Strict KYC Verification
acc67's Know Your Customer process confirms every player's identity before real-money play, protecting the platform from fraud and ensuring a safe environment for all Bangladesh players.
No Data Selling
acc67 never sells, rents, or trades your personal information to third-party advertisers or data brokers. Your data is used solely to operate and improve the acc67 platform and services.
You Control Your Data
Exercise your full suite of data rights — access, rectification, erasure, portability, restriction, and objection — by contacting acc67 support at any time. Requests are handled within 30 days.
Defined Retention Periods
acc67 retains personal data only as long as required for its stated purpose or by legal obligation. Data that is no longer needed is securely deleted or permanently anonymised.
Opt-Out Marketing
Marketing communications from acc67 are strictly opt-in. You can withdraw consent at any time via account settings or by emailing [email protected] — no questions asked.
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