Responsible Gaming at acc67

01 Our Commitment to Safe Play

At acc67, responsible gaming is not an afterthought — it is a core part of how we operate. We believe that gambling should always be an enjoyable, voluntary form of entertainment, never a source of financial stress, anxiety, or harm. Our platform is designed so that every registered player in Bangladesh — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or anywhere else across the country — has access to the tools and information they need to keep their gambling activity within healthy boundaries.

acc67 actively monitors player behaviour for signs of at-risk or problem gambling patterns. Where our systems flag a concern, our support team will proactively reach out to affected players to offer guidance and direct them to appropriate resources. We take our duty of care seriously and will not hesitate to act in the best interest of a player's wellbeing, even if that means applying protective restrictions on their account.

This Responsible Gaming page explains the tools available to you, how to use them, the warning signs of problem gambling to watch for, and where to seek help if gambling is beginning to affect your daily life. We encourage every acc67 player to read this page carefully and to reach out to our 24/7 support team at any time if they have concerns about their own or someone else's gambling behaviour.

02 Age Restriction — 18+ Only

acc67 strictly prohibits access to its platform by individuals under the age of 18. This is an absolute rule with no exceptions. All new player registrations require age verification as part of our Know Your Customer (KYC) process, and accounts found to belong to underage individuals will be permanently closed and all funds returned without delay.

We urge every adult acc67 account holder who shares their device or household with minors to take the following precautions:

• Never share your acc67 username or password with other people, including family members under 18.
• Enable your device's screen-time or parental controls to restrict access to online gambling websites and applications.
• Log out of your acc67 account completely after every session — do not leave your account open on a shared device.
• Consider installing third-party parental control software such as Net Nanny, Qustodio, or similar tools if minors regularly use your devices.
• Talk to younger family members about the risks of gambling and explain why it is a restricted activity for adults only.

03 Recognising Problem Gambling

Problem gambling can develop gradually and is not always immediately obvious to the person experiencing it. It can affect anyone, regardless of income, education, or background. Being aware of the warning signs is the first step toward getting help. acc67 encourages all players to regularly and honestly assess their own relationship with gambling.

If you recognise three or more of the above warning signs in your own behaviour, we strongly encourage you to use acc67's self-exclusion tools immediately and to seek guidance from a qualified counselling service. You are not alone — problem gambling is a recognised condition and effective support is available.

04 Responsible Gaming Tools at acc67

acc67 provides a comprehensive suite of player-controlled responsible gaming tools, all accessible directly from your account settings. These tools are free to use, take effect immediately or within a short processing window, and are designed to give you full control over your gambling activity on the platform.

05 Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available on the acc67 platform. It allows you to voluntarily block your own access to the platform for a defined period, giving you time and space to step back from gambling without the temptation of easy re-access. acc67 strongly recommends self-exclusion for any player who feels that their gambling has become difficult to control.

Self-exclusion at acc67 works as follows:

• 1
  Request Self-Exclusion

  Log in to your acc67 account and navigate to Settings → Responsible Gaming → Self-Exclusion. Select your desired exclusion period (6 months, 1 year, 3 years, or indefinite). Alternatively, contact support at [email protected] or via live chat and request self-exclusion directly — we will process it immediately.

• 2
  Immediate Account Restriction

  Once self-exclusion is confirmed, your acc67 account is immediately restricted. You will be logged out and will be unable to log back in, make deposits, place bets, or access real-money games for the duration of the exclusion period. Any pending bonus offers are cancelled.

• 3
  Marketing Opt-Out Applied Automatically

  All marketing communications — promotional emails, SMS alerts, bonus notifications — are suspended automatically upon self-exclusion. acc67 will not contact you with gambling-related promotional material during your exclusion period.

• 4
  Cooling-Off Before Reinstatement

  When your self-exclusion period expires, your account is not automatically reactivated. You must contact acc67 support directly to request reinstatement. A mandatory 7-day reflection period applies before any reinstatement request is processed, giving you additional time to confirm your decision.

• 5
  Indefinite Exclusion

  Indefinite self-exclusion has no automatic expiry. If you choose indefinite exclusion and later wish to return to the platform, you must wait a minimum of 6 months from the exclusion date, then submit a written reinstatement request to [email protected]. acc67 reserves the right to decline reinstatement requests where it believes doing so is in the player's best interest.

06 Deposit & Loss Limits

Setting deposit and loss limits is one of the most practical ways to keep your gambling within a budget you are comfortable with. acc67 allows you to configure limits that align with your personal financial situation and gambling goals. All limits are set in Bangladeshi Taka (BDT) and can be adjusted at any time from your account settings.

The cooling-off delay on limit increases is an intentional protective feature. It prevents players from impulsively raising their own limits in the heat of a losing streak — a common pattern associated with problem gambling behaviour. Limit reductions, by contrast, take effect immediately to ensure that players who decide to cut back can do so without friction.

acc67 recommends that all new players set a monthly deposit limit equal to their comfortable entertainment budget before placing their first real-money bet. Starting with a pre-set limit is a simple habit that significantly reduces the risk of overspending on the platform over time.

07 Time Management & Session Controls

Losing track of time during a gaming session is one of the most commonly reported experiences among online casino players. Online casino environments are designed to be engaging and immersive — which makes maintaining an awareness of time a genuine challenge. acc67 provides several time management tools specifically to address this.

• Session Time Alerts: Configure an in-session notification that reminds you how long you have been playing. Available at 30-minute, 1-hour, 2-hour, and custom intervals. The alert appears as a visible on-screen notification that cannot be dismissed without acknowledgement.
• Session Time Limits: Set a hard limit on session duration. When reached, your session ends and you are logged out automatically. You cannot start a new session until a configurable cool-down period has elapsed.
• Reality Check Messages: Enable periodic reality check messages that display your net win/loss for the current session, the total time played, and a prompt asking whether you wish to continue. These prompts are designed to re-anchor you to the real-world context of your gambling activity.
• Login Hours Restriction: Restrict your acc67 account to only be accessible during specific hours of the day. For example, you could set your account to be playable only between 8pm and 11pm BST — preventing late-night or early-morning sessions that can sometimes be linked to impulsive or distressed gambling behaviour.

In addition to using acc67's built-in tools, we recommend the following general habits for healthy time management around gambling: always set a timer on your phone before starting a session; take regular breaks; avoid gambling when tired, stressed, or under the influence of alcohol; and plan other activities before and after your gambling session to maintain a balanced routine.

08 Support Resources & Getting Help

If you believe your gambling has become a problem — or if someone you care about is struggling with problem gambling — please reach out for support. Acknowledging the issue and seeking help is the most important step, and professional support is available to assist you. acc67's support team is available 24 hours a day, 7 days a week, and can help you apply account restrictions, access self-exclusion, or direct you to further assistance.

Beyond acc67's internal support channels, we encourage players in Bangladesh who are experiencing problem gambling to seek independent professional counselling. Qualified mental health professionals and counsellors across Dhaka, Chittagong, Sylhet, and other major cities can provide confidential support for gambling-related issues. Your general practitioner (GP) or a trusted healthcare provider can refer you to appropriate services.

Remember: seeking help is a sign of strength, not weakness. Problem gambling is a recognised condition that responds well to professional support and the right protective tools. acc67 is here to support your journey — whether that means applying a limit today, taking a short break, or beginning a longer-term self-exclusion. We will always prioritise your wellbeing over platform revenue.